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Shipping Policy

Important information  
In accordance with the new REGULATIONS on COVID-19 prevention and control, we would like to inform and assure all customers that our online store is still operating normally and will continue to receive and deliver goods as normal.  
All shipping orders are shipped through DHL, postal service or using the services of two carriers.  The type of carrier used for your order will depend on the availability of services in your particular region.  We are not responsible for any delay in delivery due to bad weather, natural disasters or strikes.  Due to holiday schedule, transportation may change;  Some of our carriers may experience delays during the holiday season.  
Domestic transportation  
Once your order is packaged and delivered to the carrier for delivery, you will receive a shipping confirmation email.  These emails will contain a tracking number that can be used to track and track your packages in real time.  
Domestic orders normally arrive in 1-3 days. If there are special reasons (holidays, large orders, bad weather), the orders will be delayed for 1-2 days  
If you have enough to buy more than one item, your order may arrive in a separate package, depending on the stock of products in our warehouse.  If items are not available in our warehouse, we will endeavour to fill the remainder of your order through one of our retail locations.  You should receive a shipping notice at the time of processing each shipment, regardless of where it came from.  
International transport  
International orders are normally delivered in 3-7 days. If there are special circumstances in your country and the order is delayed, we will not be responsible for it, because it is not under our control. Thank you for your understanding and support.  
Customs and Duties  
Tariff and tax are not included in the cost of the order, which requires you to pay extra. The customs tariff of each country has its own standard, which we are involved in  
No, if you have any questions about the tariff, please contact the local customs promptly.  
The lost package  
If you think your product is lost in transit, please contact our customer team via email and report the problem as soon as possible.  If the package is marked as delivered but not yet received, please wait 24 hours before contacting our team as the carrier may be delayed.  Whenever possible, we will lodge a claim for a lost parcel before a replacement order is shipped -- there is a 24 hour waiting period from filing a claim to confirming a new order.  
If your package has been returned to the sender, it is your responsibility to let our customer experience team know that the order was not delivered and was sent back to our warehouse.  Return sender packages will be replaced upon confirmation that the order was shipped back to us -- however, some items may be out of stock within the shipping time frame.  For these works, we are happy to offer a refund or merchandise credit.  If you request a full refund on the returned package, the warehouse must receive the order before the refund is made.